My files were locked by malware and I was asked for ransom. The company TIC TAC undertook the negotiation with the hackers and the whole process required by my case and in less than 48 hours I had all my files back (26 years of work). The way they explained to me, the collaboration with the technicians I worked with for years and the overall support I had during the “hostage” and until today was so human that I think these people will be in my heart and in my prayers forever . Thank you for all!