Why you need our help in a
Ransomware Incident or Cyber Attack?

We can help you recover your files from ransomware encryption fast and with a very high success rate.
We respond quickly 24/7
We have handled thousands of ransomware incidents
We will decrease the cost and business downtime


The next 5 hours are crucial for your organization
Ransomware is one of the most significant threats to businesses worldwide. A ransomware attack can cripple an organization in a matter of minutes, leaving it incapable of accessing critical data and causing business interruption and huge financial losses. You need an experienced partner that can cover all aspects of this critical situation. From the Backups, Digital Forensics, Legal, Public Communications, Crisis Management, Negotiation and Technical perspective. Our team covers all aspects of the Ransomware Incident Response with professionalism.
Dealing with your Ransomware Attack
Crisis Management: We will perform a coordination call to set priorities for the management and technical department.
Backups: We need to freeze time so we can have more options as the incident may have worse outcomes.We will handle the Backups of the encrypted files professionally, so we can have options along the way.
Digital Forensics: You need to find some answers. How you can fight with an enemy who might be still inside your infrastructure if you don’t have the tools and expertise to trace it. Let us answer some main questions: When it happened? How it happened? Did they exfiltrate data that can cause Data Leak?
Data Recovery: We might be able to recover your data in our Data Recovery Lab, so you might not need to pay for the Ransom. Let’s investigate this option that might save you a lot of money.
Ransomware Negotiation: Don’t contact them! We will do it for you. You might write something that can negatively affect the total cost of the ransomware. We know most Ransomware families and gangs and we know what they want. Our first priority is to get your files and second priority is to decrease the total cost. We have done it thousands of times.
We have got your back after the Ransomware Incident: Let us protect you!
Tictac Laboratories protects your business from the most sophisticated ransomware attacks and safely recovers encrypted data, ensuring business continuity and productivity.
Monitoring and Managed Cyber Security Services: Once we finish, lets setup a plan to discuss how we will protect you from now on. Starting from a disaster recovery plan, cloud backup, EDR/Antivirus and Managed Security Services such as Managed Firewalls, Email Filtering, Microsoft 365 with backup, Cyber Security Training & Cyber Insurance.
Facts and statistics

Organizations will face a new ransomware attack every 2 seconds by 2031, up from every 11 seconds in 2021, according to Cybersecurity Ventures.


Ransomware cost the world $20 billion in 2021. That number is expected to rise to $265 billion by 2031.


In 2021, 37% of all businesses and organizations were hit by ransomware.


Malicious emails are up 600% due to COVID-19 and ransomware attacks surged by 148% in March of 2020.

How to respond to ransomware: The first crucial steps
If you are a victim of a ransomware, there are certain important things you can do to stop the spread of the thread and reduce the damage:
Unplug your devices:
Disconnect the infected device from the internet, other networks, devices and USB storage media.
Inform all employees and customers:
They should also disconnect their devices and know any expected system downtime.
Write down key details:
Detailed information, such as the ransom note, web links, emails, addresses, date and time of the attack, can help the IT professional to achieve better results.
Seek professional help:
Early help from an experienced Cyber Security IT expert is necessary and should be asked as soon as possible in order to avoid further harm.
We focus on what really matters: Functional and safe business.
Recover from the ransomware attack as soon as possible!
Every minute counts in such incidents and we are here to get your business up and running. We prioritize restoration from ransomware attacks, and at the same time, we focus on the investigation to get your business back fast and running without any delay.
We Can Save you Money
We will access your files and systems remotely and minimize the amount of time and money that is spent during the recovery process. This way the downtime can be kept to a minimum and no travel expenses are required. In simple words, less money is spent on lost productivity and data recovery.
We will be your one-stop-shop
It is very frustrating to have to deal with multiple vendors when you are dealing with a ransomware attack. We will handle everything from start to finish so you can focus on what is important, which is getting your business back up and running.
Ransomware Decryption Service
We can help you recover encrypted files from Ransomware attacks fast, detect the breach and secure your network from future Cyber Threats.
Get in touch with us for:
  • Business Email compromise scams
  • Sextortion cases
  • Cryptomining incidents
  • Hacked websites
  • Leaked corporate classified documents from malicious insiders
  • Stolen Gmail or Corporate accounts
  • Spear phishing attacks
  • Failure recovering backups after disaster
… and much much more.
Our team can help you recover from business interruption, data loss
or cyber security threats.

Contact us now

Our Ransomware response process
The goal of incident response is to take an organization from knowing little or nothing about a potential intrusion to complete remediation.
The process of achieving this goal is broken up into the following main stages:

Evaluation and containment

The first step is to evaluate the nature of the incident and identify the type of ransomware variant. Containment is a top priority to prevent ransomware from spreading. Our team will give you technical advice and guide you through the process to contain the ransomware incident immediately. If you detect the attack fast enough, you may be able to stop the encryption process.


Create a response plan

At this point, we will also find the optimal response and decide whether restoring your systems from backups or paying the ransom is the best option for you. Our team will define an incident response plan that outlines how each stage of the incident response process should be handled.


Ransom Negotiation

If we decide there is no other way to get your encrypted data back, we will try to negotiate the ransom amount. When we determine the price, we will make the payment to get your files back. Our team is well-trained and highly experienced in achieving secure and safe negotiations and has a 100% payment success rate.



Identifying the source of the infection is crucial for understanding how attackers gained access to the system, what other actions they took while they were on the network, and the extent of the infection. Detecting the source of the infection is useful for not only resolving the current incident but can also help organizations address vulnerabilities and reduce the risk of future compromise.


Eradication and recovery

At this point in the process, the incident response team will complete the investigation and will be able to understand what has occurred. The incident responders then work to remove all traces of the infection from compromised systems. This may include malware deletion and removal of persistence mechanisms or a complete wipe and restoration of affected computers from clean backups. After eradication, the response team may scan or monitor the infected systems for some time to ensure that the malware has been completely eliminated. After this, the computers are restored to normal operation by lifting the quarantine isolating them from the rest of the corporate network.



Finally, in a report, we will describe our activities and the outcomes of those efforts, as well as possible actions and cybersecurity measures required to prevent future incidents.

What our clients say about us
TicTac,μια πολύ εξυπηρετική ομάδα με επαγγελματισμό και συνεχείς ενημερώσεις για την εξέλιξη της ανάκτησης των δεδομένων από σπασμένο USB. Κατάφεραν την ανάκτηση του 98% των αρχείων μας. Είμαστε πάρα πολύ ευχαριστημένοι! Προτείνουμε ανεπιφύλακτα TicTac!!
Adrian Bratty Kouyoufas
On behalf of "Proteus Social Innovation & Development" we would like to thank TicTac Data Recovery that managed to recover our data from our destroyed external Hard Drive in which we had stored our work from various projects that it would be extremely time consuming to restore otherwise.
Dimitrios Kokkinis
Hey ! I tried other companies that were scam but when i found Tictac they were professional from the beginning. Mike helped me understand how they work and they helped me recover from STOP Djvu Ransomware Incident. I want to thank this team because they were cheap when compared to other services provided in other European Countries and they worked on my computer for more than 4 days in order to recover the files and clean the system. Thank you Tic-Tac.gr and Mike for your for commitment and professionalism !!!
Łukasz R.
My files were locked by malware and I was asked for ransom. The company TIC TAC undertook the negotiation with the hackers and the whole process required by my case and in less than 48 hours I had all my files back (26 years of work). The way they explained to me, the collaboration with the technicians I worked with for years and the overall support I had during the "hostage" and until today was so human that I think these people will be in my heart and in my prayers forever . Thank you for all!


Since you reached our website you may be experiencing the following problems or have the questions below:

Yes. As long as there is a ransomware virus that infected your infrastructure, we can help you recover with reduced costs and time. Very few cases exist where we cannot help.

Files usually get decrypted within 2-10 days depending on the ransomware family. On the other side even if we decrypt your files then you may suffer downtime for longer time periods since the attack might has caused other issues in your infrastructure.

These are the primary tasks that we need to perform.

  1. Backing up the encrypted infrastructure locally or to the cloud to stop the time and have all encrypted data so we can go back if needed
  2. Data Recovery or File Repair: We will help you find your data or recover the data from old or destroyed hard disks
  3. Ransomware Negotiation: We will help you negotiate the price of Ransom without losing the hacker contact. Furthermore we will help you understand how cryptocurrency works and if you want to pay the hackers we will explain how this can be done quickly and legally.
  4. Mistake Prevention: We will help you prevent mistakes that might risk the accessibility or recoverability of your files
  5. Securing the infrastructure: If you decide not to pay or even if you decrypt your files, we will install Cyber Security software agents and our Security Operation Center will monitor your infrastructure in order to prevent further attacks
  6. Consultation: We will have calls with your technical department and with your management, in order to discuss and explain every step

Sometimes yes and sometimes no. Depends of the ransomware group. We will provide you with statistics of successful cases depending on the Ransomware family that will assist your decision.

How We Can Help

with Ransomware Decryption and do the Ransomware Negotiation

If you have a ransomware incident or believe you are under attack then call us immediately for assistance
via our emergency line +30 21 1234 4511, chat or contact form.

Our team has managed to successfully decrypt thousands of cases.